Privacy & Security Policy
ICEY TEK Australia is committed to ensuring that your data is protected. This policy outlines how we collect, use, and safeguard your information to provide a secure, transparent shopping experience.
1. Data Security
We take the security of your information seriously. To prevent unauthorized access or disclosure, we have implemented rigorous physical, electronic, and managerial procedures.
- Encryption: All electronic data is protected by firewalls and 2048-bit v3 SSL encryption.
- Payment Security: We do not store credit card information. All payment data is securely submitted directly to our banking partners for encrypted processing.
2. Information We Collect
We collect only the information necessary to process your order and improve our service:
- Identification: Name and contact details (email and phone).
- Logistics: Delivery address and postcode.
- Preferences: Interests relevant to our product range.
3. How We Use Your Data
We use this data to understand your requirements and provide a better service, specifically for:
- Order Fulfilment: Internal record keeping and shipping logistics.
- Product Improvements: Using data to refine our hard cooler range and accessories.
- Direct Communication: Periodically sending technical updates or special offers. You may opt-out of these communications at any time.
- Market Research: We may contact you to gather evidence-based feedback on our gear.
4. Cookies & Tracking
A cookie is a small file that helps us analyse web traffic.
- We use traffic log cookies to identify which pages are being used. This allows us to tailor the website to customer needs based on data, not guesswork.
- Cookies do not give us access to your computer. You can choose to accept or decline cookies via your browser settings, though this may limit website functionality.
5. Third-Party Links
Our website may contain links to other sites. Once you leave the ICEY TEK domain, we do not have control over the privacy practices of those sites. We recommend exercising caution and reviewing the privacy statement of any external website you visit.
6. Controlling Your Personal Information
You are in control of your data:
- Marketing Opt-Out: You can restrict the use of your information for direct marketing by ticking the opt-out box on any of our forms.
- Data Integrity: We will not sell, distribute, or lease your personal information to third parties unless required by law.
- Corrections: If you believe any information we hold is incorrect, please email support@iceytek.com.au. We will promptly correct any inaccuracies.