Warranty Policy

1. Warranty Periods

ICEY TEK warrants its products against manufacturing defects from the date of purchase.

  • Hard Coolers: ICEY TEK 5-Year Warranty, for recreational use.
  • Soft Coolers, Fish Bags & Wading Bags: 12-Month Warranty.
  • Accessories & Components: 12-Month Warranty (latches, bungs, handles and hinges).
  • Gel Packs: 12-Month Warranty.
  • Commercial Use: All products used in a commercial, charter or industrial setting carry a 12-month warranty.

Your rights under the Australian Consumer Law can continue after these periods end. See section 5.

2. What's Not Covered

  • Wear and tear: Scratches, fading or cosmetic marks that don't affect thermal performance or structural integrity.
  • Accidental damage: Damage from dropping the unit, poor tie-down or animal attacks.
  • Misuse: Damage from long-term outdoor storage without UV protection, or from using the product for something other than cooling.
  • Ice retention: Ice life depends on air temperature, how often the lid is opened and whether the cooler was pre-chilled. Differences in ice life caused by those factors aren't a manufacturing defect.
  • Water ingress: Our coolers are built for hard weather but aren't rated as submersible. Water can get in during heavy rain, high-pressure washing or partial submersion. Keep moisture-sensitive contents in a waterproof container.
  • Contents: To the extent permitted by law, ICEY TEK isn't liable for the damage, spoilage or loss of anything stored in our products, including food, drinks, medical supplies, fish, game or equipment.

3. How to Make a Claim

You can start a claim with the stockist you bought from, or come straight to us.

  1. Tell us: Email support@iceytek.com.au with a description of the fault and your proof of purchase. A receipt, order confirmation email or bank statement showing the purchase will do.
  2. Photos: Send clear photos of the fault. Most claims get sorted on photos alone.
  3. Freight: Please don't send anything back until we've been in touch. If we confirm a manufacturing defect, we arrange and pay the freight, whether that's sending you a replacement or getting the faulty item back to us.

4. What We'll Do

If we confirm a manufacturing defect, we'll repair, replace or refund the product, in line with your rights under the Australian Consumer Law. Once a defect is confirmed, ICEY TEK covers the cost of the claim, freight included.

5. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to your other rights and remedies under the law.

6. Who Gives This Warranty

Wildtek Holdings Pty Ltd trading as ICEY TEK
ABN 38 691 089 166
20 Wood Street, Bundamba QLD 4304
Phone: 07 5536 6815
Email: support@iceytek.com.au